Privacy Policy

Last updated: 29 October 2025

1. Who We Are

Lincolnshire Biltong Company Limited (“we”, “us”, “our”) operates the website https://www.lincolnshire-biltong.co.uk (the “Site”).
We are committed to protecting and respecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Registered business name: Lincolnshire Biltong Company Limited
Registered address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company number: 16759395
Email: info@lincolnshire-biltong.co.uk

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: name, title.
• Contact Data: billing address, delivery address, email address, telephone number.
• Transaction Data: details about products you purchase, payments made, and fulfilment status.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and cookie identifiers.
• Profile Data: login details, purchase history, and preferences (if you create an account).
• Marketing & Communications Data: your preferences in receiving marketing from us and your communication preferences.

We do not intentionally collect sensitive or special category data (such as health or biometric data).

3. How We Collect Your Data

We collect your data through:

• Direct interactions: When you create an account, place an order, subscribe to marketing emails, or contact us.
• Automated technologies: As you browse our Site, we automatically collect Technical Data using cookies and similar technologies.
• Third parties: Payment processors (such as Stripe or PayPal), analytics providers (such as Google Analytics), and delivery partners (such as Royal Mail or DPD).

4. How We Use Your Data

We use your personal data only where permitted by law. The table below outlines how we use it and our lawful basis for doing so:

PurposeLawful BasisTo process and deliver your orderPerformance of a contractTo manage payments, fees, and chargesPerformance of a contract / Legitimate interestTo communicate with you about your orderPerformance of a contractTo send marketing emails and updatesConsentTo improve our products and servicesLegitimate interestTo comply with tax, legal, or accounting obligationsLegal obligation

5. Sharing Your Data

We share data only with trusted partners where necessary to operate our business:

• Payment processors: Stripe, PayPal
• Delivery partners: Royal Mail, DPD
• Website hosting and platform providers: [Shopify / WordPress / Squarespace – specify as appropriate]
• Email and marketing platforms: [Mailchimp / Klaviyo – specify as applicable]
• Analytics providers: Google Analytics

We do not sell, rent, or trade personal data to third parties.

6. International Transfers

Some service providers may be based outside the UK. Where personal data is transferred internationally (for example, to the United States), we ensure appropriate safeguards are in place such as UK International Data Transfer Agreements (IDTA) or Standard Contractual Clauses (SCCs).

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for:

• Order and transaction data: 6 years (to meet HMRC record-keeping obligations).
• Marketing and newsletter data: Until you withdraw consent or unsubscribe.
• Website analytics data: Up to 26 months.

After this period, your data will be securely deleted or anonymised.

8. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data (“right to be forgotten”).
• Object to processing or request restriction of processing.
• Request data portability.
• Withdraw consent at any time (for marketing communications).

To exercise any of these rights, please contact us at info@lincolnshire-biltong.co.uk.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk

9. Cookies and Tracking Technologies

Our website uses cookies to:

• Keep items in your shopping basket.
• Analyse site usage via Google Analytics.
• Improve website performance and user experience.
• Personalise content and offers (if you have consented).

You can manage or disable cookies in your browser settings. For further details, please see our Cookie Policy.

10. Security of Your Data

We take data security seriously and use appropriate technical and organisational measures, including:

• Secure HTTPS encryption
• Firewalls and regular security monitoring
• Access controls for authorised staff only
• Regular backups and system updates

However, no online system is 100% secure, and we cannot guarantee absolute security.

11. Marketing Communications

If you have opted in, we may send marketing emails about our products, offers, and events.
You can withdraw consent at any time by:

• Clicking the “unsubscribe” link in any email, or
• Contacting us at info@lincolnshire-biltong.co.uk

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect legal or operational changes.
The most recent version will always be available at https://www.lincolnshire-biltong.co.uk/privacy-policy, with the “Last updated” date shown at the top.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Lincolnshire Biltong Company Limited
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@lincolnshire-biltong.co.uk
Website: https://www.lincolnshire-biltong.co.uk