Deliveries

1. Overview

At Lincolnshire Biltong Company Limited, we want you to be completely satisfied with your purchase.
If you are not happy with your order, this policy explains how we handle returns, refunds, and exchanges in line with UK consumer law.

Our details:
Lincolnshire Biltong Company Limited
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Company number: 16759395
Email: info@lincolnshire-biltong.co.uk
Website: www.lincolnshire-biltong.co.uk

2. Food Products and Returns

Because our products are food items (biltong, droëwors, and related snacks), we are unable to accept returns for opened or partially consumed products for health and hygiene reasons, unless the item is faulty or damaged.

If you receive a product that is incorrect, damaged, or faulty, please contact us within 7 days of delivery so that we can arrange a replacement or refund.

3. Faulty or Damaged Goods

If an item arrives damaged, defective, or not as described, we will replace it or issue a full refund.
Please email info@lincolnshire-biltong.co.uk with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will respond within 2 working days to resolve the issue.

You may be asked to return the product or dispose of it safely, depending on the circumstances.

4. Order Cancellations (Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it for most non-perishable goods.

However, because our products are perishable food items, this right does not apply once your order has been dispatched.
If you wish to cancel before dispatch, please contact us as soon as possible at info@lincolnshire-biltong.co.uk, and we will do our best to stop the shipment.

5. Returns for Non-Food or Merchandise Items

If you have purchased non-food items (e.g., branded merchandise, accessories, or gift items), you may return them within 14 days of delivery, provided that:

• The items are unused and in their original packaging.
• You notify us in writing at info@lincolnshire-biltong.co.uk before sending them back.
• You cover the return postage cost (unless the item was faulty or incorrect).

Once received and inspected, we will issue a refund to your original payment method within 5–7 working days.

6. Refunds

Refunds are processed to the same payment method used for purchase.
We will notify you once your refund has been approved and processed.

Please allow up to 7 working days for refunds to appear in your account (depending on your bank or card provider).

7. Late or Missing Refunds

If you haven’t received your refund after 10 working days, please check with your bank or payment provider.
If you still have not received it, contact us at info@lincolnshire-biltong.co.uk and we’ll be happy to help.

8. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, email us at info@lincolnshire-biltong.co.uk with your order details and we’ll assist you.

9. Delivery Issues

If your parcel is delayed, missing, or returned to us due to an incorrect delivery address provided by you, we cannot be held responsible for non-delivery.
However, we will always try to help you track and resolve delivery issues with our courier partners.

10. Contact Us

For any questions about our Returns & Refunds Policy, please contact:

Lincolnshire Biltong Company Limited
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@lincolnshire-biltong.co.uk
Website: www.lincolnshire-biltong.co.uk

• Terms of return (i.e. number of days)
• State of return (e.g. unworn)
• Reason for return (e.g. damaged or wrong product)
• Process for return (i.e. how to initiate a return, how to contact customer service)
• Process of refund (i.e. terms of refund, duration, payment details)
• Contact details